Frequently asked questions
What is the recommended distance and duration for a therapy session?
We recommend a distance of 15 to 50 cm for 10 to 20 minutes on the targeted area. Longer sessions lose effectiveness as cells stop absorbing light after 20 minutes. However, the further away you are, the longer the session should be as intensity decreases with distance. Exact numbers vary; listen to your body to find the best settings.
Can I wear clothes or does the light need to be direct to my skin?
While red & near-infrared light therapy is most effective when the light directly contacts the skin, you can wear light, breathable clothing that allows the light to penetrate.
However, for optimal results, it's recommended to expose the targeted area of the skin/body directly to the light.
What is the return Policy?
Every Glow Red device comes with a no-strings-attached 30 - day trial. Use it for one months, and if it doesn't completely win you over, you're welcome to return it for a full refund. In the unlikely event that within 30 days you decide it is not for you, all you have to do is get in contact with us via email info@glow-red.com and one of our support team will help you to arrange for the device to be returned to us & for a full refund to be sent to the payment method you placed your order with.
How much and how quick is shipping?
Shipping is on us! We offer complimentary express shipping straight to your doorstep.
You can usually expect to receive your light within 7-12 days.
Is Red Light therapy dangerous or painful?
Red light therapy is generally considered safe and painless when used as directed. Unlike some other forms of light therapy, such as UV therapy, red light therapy does not carry the risk of skin damage or burning. It's non-invasive and doesn't generate heat, so you should not experience any discomfort during or after the treatment.
Is Glow Red FDA/CE Certified?
Yes, Our products are produced in accordance with FDA & CE standards

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